ICD-10 Compliant Hospital Gains Millions

A hospital in Florida reportedly has successfully managed to reduce its mortality rate by nearly 50%. It made over $70 million in reimbursements within one year’s time. This is all thanks to their compliance with ICD-10. They claimed this has led to a dramatic improvement in the integrity of their medical quality management.

This was an initiative that integrated workflow-driven software for diagnosis and documentation optimization. As result of this initiative, they have started a revolution in healthcare. The next phase will be additional accuracy and speed in how patients’ clinical statuses are translated into coded data.

The hospital has reportedly just completed an expansion this month that reaches across eight separate affiliated hospitals. This underscores the speed in which the software is influencing how facilities organize workflow. In time, ICD-10 optimization software will soon become a norm throughout each of its eight affiliates.

Florida isn’t the only place where ICD-10 improvement software is transforming the medical field. It’s happening all throughout the country. Workflow is becoming more organized and functional in healthcare than ever before. Cerner is also not the only EHR to integrate this technology. Epic has been listening to its clients and working collaboratively with organizations like Hiteks to implement Real-Time Communications to provide Diagnosis and Problem-List Calculators within its documentation process. These Calculators simplify the selection of qualifiers for ICD-10. This clarifies coding and quality functions and decreases clinical complications.

About Hiteks:

Hiteks and its Real Time Communications Solutions operate out of New York City and has been open for business since 2011. Hiteks provides the very latest in software architecture and its technology stack combines a state of the art modular design with extensive validation. We support some of the highest quality health care in the world, which is why our facilities only use the very best and latest in technology. Today, the best solution is a Hiteks Real-Time Solution.

Integrated with Epic, Hiteks offers real-time software to power NoteReader and Quality programs. If Florida is reaping millions, then so will New York. Meanwhile, those who lag behind will miss out, and it will be at the expense of the satisfaction of the workers, the well-being of the patients, and the revenue of the facility. Join the movement and give us a call today at 212-920 0929. Let’s see what we can do for you!

How To Use Diagnosis Calculators The Right Way

There have always been issues with the efficiency of communication between coders and physicians. But in 2016, these complications will be a thing of the past. Especially in the field of medicine. With Hiteks’ Real-Time Communication software, health care professionals can now consolidate all of those tedious hours. No more wasting times translating doctor’s notes to codes.

This will not only allow physicians to devote more attention on patients in the short period of time they have with them. It will also increase revenue by allowing physicians to focus on the most pertinent information. Software that’s integrated into the EHR can now streamline the physician’s needs. Coders can now fully document pertinent complications at the point of patient care.

We’re not quite at the point where humans don’t have to do anything at all. There still remains a certain responsibility to our dear physicians, coders, and health care professionals. Even with modern technology, medical facilities run best when informed, competent, motivated and detail oriented individuals are in control. Here’s what it takes, on the parts of clinicians and coders in order for this Real-Time Communication software to work best.

Payer Understanding:

All professionals involved in using the technology should understand the requirements of the provider documentation. That includes sections like Patient History, Physical Exams, Assessments, and Terminology.

Patient Details:

Severity of illness, complexity and nature of projected treatment and care, and the mortality risk of said care, should all be very well documented. While the software makes it easier to record information, thorough attention to detail should still be priority.

Software Training:

Hiteks’ Real-Time Communication is customizable and remarkably easy to use. But that doesn’t change the fact that it is a new technology. That means training and management reinforcement is necessary to ensure that it’s used properly. The goal is to improve the correspondence between health professionals. Not hurt it.

In general, you want Hiteks Real-Time Communications software to make things work more smoothly. That means all parties involved still need to play their part to keep the ball rolling. With the right resources combined with the right technology, the world can be a safer place. Here’s to the future. Give Hiteks a call today at 212-920 0929.

What’s Happening In October With ICD-10

New Codes For Conditions

As of October 1, 2016, the Coordination and Maintenance Committee will introduce 3,651 new codes to the ICD-10 repertoire. They will also apply 487 revisions to already existing codes. Remarkably, about 97% of those changes will be in the section for cardiovascular issues. These new codes are meant to add greater detail to patient status and condition. With the new changes, there will be a total of 75,625 codes in the ICD-10 PCS system. Coordination and Maintenance Committee members reportedly discussed adding even more codes during a meeting in March. Most of these changes are at the request of special interest groups. This is in response to the fact that coding tends to simplify inherently complex matters regarding patient conditions. As a result, new CDI software is transforming the medical field.

New Codes For Diagnosis

Aside from the additions that the committee will make to coding for conditions, they will also add a number of new codes for diagnosis. Most notably, they’ve applied various new codes related to the Zika virus. Zika has been spreading at a rapid pace, creating growing concern. Researchers drew a direct connection between Zika in pregnant women and microcephaly in their newborns. As a result, physicians want to be as detailed as possible with sick pregnant women. That’s why there’s been a recent expansion in coding.

You can watch the full meetings on Youtube by clicking here.

The Dilemma In Adding New Codes

Expanding the coding the system is a difficult matter with advantages and disadvantages. On the one hand, coding should not be a simple matter. It’s important to be exact with these issues, not only to help streamline processing and billing, but also so that physicians can make more informed decisions. On the other hand, as the committee continues to amend and adapt the system, training has grown increasingly challenging. With over 70,000 codes to sift through, making the correct assessment and selecting the appropriate codes became more of a challenge than ever.

How Technology Makes For A Better Coding System

It’s for that reason that the utilization of technology is the logical next step in this evolution. With the help of Hiteks’ HCC coding software, the issue regarding the complexity of the system is solved. We offer an EPIC clinical CDI software that has a diagnosis calculator. Our software provides its users with a risk adjustment factor score within seconds. It’s with our state of the art physician concierge software that physicians and coders can organize, categorize, and utilize those tens of thousands of codes more effectively than ever.

Hiteks is a pioneer in the clinical documentation improvement industry. We operate all throughout the New York City area. Our mission is to make sure that physicians and coders can be as detailed, effective and efficient as their industry demands of them. We believe a more intricate and detailed system is necessary in the world today, and that with the our software, we can stay one step ahead of the latest diseases and health concerns. To learn more about our AdvocateMD, ConcurDI Real-Time CDI and VigilantQA software, give us a call at 212-920-0929.

Partners’ budget shortfall can be turned around with real-time technology

A recent article in STAT news on December 7th (https://www.beckershospitalreview.com/finance/brigham-reports-53m-shortfall-after-epic-transition.html) reported the experience of Partners’ Brigham hospital after installing the Epic EHR. Apparently this leading hospital system had a $13 million dollar shortfall, attributed to miscoding and subsequent reduced insurance reimbursement.

Hiteks helps its customers to experience the opposite, achieving increases in reimbursement after integrating Real-Time solutions into the EHR from the outset. This benefit is attributable to 2 powerful features that Hiteks provides to clinicians at the point of care in real-time. The first is concurrent document improvement for more appropriate documentation. The second is the automated selection of the correct ICD-10 code.

Why risk decreased reimbursement when you upgrade to the latest version of Epic’s EHR which has integrated NoteReader? In the 2015 version it will also include real-time clarifications for powerful Clinical Documentation Improvement. Do better than Partners in Boston, just contact Hiteks for our Real-Time solutions. At a fraction of the $13 million Partners shortfall, your system can instead benefit from more complete and higher compliance with ICD-10 term specificity while streamlining your providers’ workflow at the same time.

visit hiteks.com/resources to get detailed White Papers

Evidence-based Research at Point-of-care

In a prior blog, we discussed the variability of treatment options available to the physician at the point of care. We cited the Dartmouth Atlas findings that coronary artery disease was treated differently in Boston, MA where medical management is the standard, compared to Los Angeles, CA where intervention angioplasty or bypass surgery is the standard. In a recent article in the New England Journal of Medicine on November 12, 2015, a study is published showing that a 15-year follow-up demonstrated no difference in outcomes between the two treatment modalities.

Once again, the power of the physician at the point of care to direct medical and financial resources is demonstrated. The impact on the patient and on the health system administering his care is enormous. Medical management utilizes generic medications, costing less than $500 over a 15 year treatment period while invasive management can cost as much as $50,000 over a 90-day period. In an era in which physicians and hospitals are receiving capitated, fixed payments from Medicare on a population basis, misallocation of expenditures can significantly affect physician reimbursement and preventive care programs for the at-risk patients.

Wouldn’t it be great if a technology existed that would permit the latest evidence-based research to be made available to the physician automatically as he is seeing the patient with the specific disease. Such a technology would enable the physician to direct the most effective and resource-protective care to the appropriate patient. This is another example of how personalized medicine works for the patient and the larger health system.

Well that technology exists today. It is Hiteks Real-time technology at the point of care that makes available curated research articles pertinent to the specific patient’s needs.

Real-Time Sepsis Surveillance

Our health system customers are requesting that Hiteks utilize its proprietary real-time, point of care technology to assist in the management of sepsis. Sepsis is a serious medical condition in which infection triggers widespread immune response that can be damaging to the body’s organs. Treated late, this condition is often fatal, despite heroic and costly efforts in the intensive care unit, where it is the leading cause of death. This condition often arises from what initially appears as minor infections such as urinary tract infections, skin infections and post-invasive procedures such as insertion of a vascular catheter.

One million Americans are estimated to develop severe sepsis annually with about a 50% mortality rate (Wood KA, Angus DC. Pharmacoeconomic implications of new therapies in sepsis. PharmacoEconomics. 2004;22(14):895-906). Even patients who recover have increased morbidity and mortality going forward (Yende S, Angus DC. Long-term outcomes from sepsis. Current Infectious Disease Reports. 2007 Sep;9(5):382-6). In addition to the human cost, there is an enormous cost of care generated by sepsis management. The Agency of Healthcare Research and Quality lists sepsis as the most expensive in-patient condition, costing approximately $20 billion in 2011 (Agency for Healthcare Research and Quality Healthcare Cost and Utilization Project Statistical Brief No. 160 August 2013. National inpatient hospital costs: the most expensive conditions by payer, 2011 ).

What can be done to reduce this tremendous human and financial cost? Most efforts are focusing on early detection and intervention. A large-scale randomized trial, ProCESS for Protocolized Care for Early Septic Shock, demonstrated such a dramatic effect with early intervention that the researchers released the results immediately on March 18, 2014 before formal review and publication. This exciting information has generated enormous interest in Hiteks technology.

Hiteks proprietary Real-time NLP Solutions can identify the abnormal vital signs, lab tests and physical findings that help to make the correct diagnosis very early. Our point of care ability can alert the physician and quality management nurses to institute effective treatment immediately. It is this capability of Hiteks Real-time technology to identify and institute effective treatment that has generated so much enthusiasm in our health system clients.

Hiteks – Pivot Point Consulting Collaboration

Just last year Pivot Point Consulting, a prominent and respected Health IT consulting practice selected the Hiteks’ Real-Time Solutions as part of their suite of services for implementation (https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=269256788).

Previously known as Salient, Real-Time Solutions optimizes EHR workflow and reconciliation of unstructured data to structured data fields in the EHR, and creates the foundation for real-time clinical documentation improvement at the point of care.

Pivot Point Consulting has been offering the Hiteks suite of solutions as part of their services that can be deployed through any EHR system. Initially Pivot Point will focus on deploying Hiteks through Epic’s “NoteReader” module in the 2014 and 2015 versions of the Epic EHR system. This advancement in real-time feedback to the physician opens up a world of transparent communications between the important functions of Coding, Quality and Clinical Operations.

Through the Pivot Point – Hiteks partnership, more health systems are able to take advantage of the solutions along with training videos which outline how the solutions work at the point of care, in real-time. Both organizations will be demonstrating the power of the tools at the upcoming HIMSS 2016 meeting in Las Vegas, along with a private evening gathering during the show. For details please contact info@hiteks.com.

Real-Time Market Size

In this series, the potential implications of technology that works at the point of care in real-time are discussed. In a prior blog, the power of the physician at the POC is profound, directing the flow of 2 trillion dollars in discretionary treatment protocols. The disparity of treatment for coronary artery disease in different portions of the nation was discussed, based on data in the Dartmouth Survey of healthcare. In this edition, the power of the physician at the POC is discussed in the context of the emerging new area of personalized medicine.

Personalized medicine is when the specific lab, imaging and genetic testing indicate a better fit for one medicine than another. The Pharmaceutical industry is rapidly developing new medications to improve outcome of patients in oncology diseases, hepatitis, diabetes, rheumatology and other conditions. These personalized treatments produce better outcomes but carry an enormous cost to the patient and third-party payors. For example, new treatments for hepatitis can be 20-50x more expensive than standard treatment but is twice as effective. Darrell West, a member of the President’s Council of Advisors on Science and Technology adds: “Implementation of these regimens creates a situation where treatments are better targeted, health systems save money by identifying therapies not likely to be effective for particular people, and researchers have a better understanding of comparative effectiveness.”

Cost is not the only obstacle to the era of personalized medicine. A second major hurdle to better information management of the medical record is the fact that much of the data resides in the unstructured portion of the medical record. Recent implementation of EHR has made digital compilation and maintenance of disease registries more feasible. EHRs still provide only a small portion of the medical data in structured format, between 20-30%, with the remainder inaccessible to electronic analysis. Unstructured data in the medical record also takes the form of nursing and physician progress notes, consult notes, admission notes, discharge summaries, pathology reports and operative reports.

The implications of this emerging era of personalized medicine will have profound impacts on other segments of the healthcare industry like pharmaceutical and IT companies. According to Pfizer Chairman and CEO Jeff Kindler, “The changes we’re making recognize the end of the era of ‘blockbusters’—medicines that meet widespread primary health care needs and therefore generate billions in revenues…. We are focusing on addressing many specialized needs of many smaller groups of people. This personalized medicine approach means new opportunities for people who are sick, for physicians and for our shareholders.” Personalized medicine may change the investment calculus in pharmaceutical companies that rely on blockbuster marketing while enhancing investment opportunities in smaller, newer companies that develop more targeted medicines that can justify a higher profit/cost basis.

Personalized medicine will also tremendously affect the medical informatics industry. The need to correlate latest developments in oncology research literature with a dynamic patient condition has stimulated the application of IBM artificial intelligence (Dr Watson) for future clinical cancer management at Sloan Kettering and MD Anderson, according to the Washington Post, June 27, 2015. Dr Watson is designed to work outside of the EHR, after clinical data has been extracted and sent to Dr Watson for backend analysis. It is not designed to work at the point of care in real-time.

Technology however exists today that can accomplish much of what Dr Watson does but at the point of care in real-time within the EHR. Hiteks NLP technology is capable of developing this comprehensive patient-specific picture suitable for personalized medication recommendations. In its document improvement application, it has shown the capability to use algorithms at the point of care in real-time to influence clinical decision support. Treatment algorithms to support personalized medications at the point of care can be utilized by Hiteks application in a plug and play format, making it easy for the end-user to employ the latest clinical trial outcomes. This is in contrast to Dr Watson, which is not modular, requiring extensive rewriting of code to accommodate latest knowledge.

In a white paper in January, 2014, IBM CEO Virginia Rometty said she wants Dr Watson to generate $10 billion in annual revenue within ten years. This revenue is based on the limited market that Dr Watson is designed to address, back end analysis. Hiteks Real-time technology can accomplish everything that Dr Watson can but in real-time at the point of care and at a significantly lower price point. The financial estimates for this market might even exceed the Dr Watson targeted market.

Real-time intervention

Real-time intervention in health care has been attempted before with poor results. What makes us think that we can do better this time?

Well, to start with, we have learned from previous experience that inundating clinicians with false-positive information and information that they already know but does not change their clinical practice is a no-no (see drug-drug interactions).

Clarifications of their documentation to support better billing and quality reporting, however, are seen as non-intrusive to their clinical care but improves the administrative practice.

Although clinical decision support is a requirement under Stage 2 Meaningful Use.
According to HealthIT.gov, and includes tools such as “computerized alerts and reminders to care providers and patients; clinical guidelines; condition-specific order sets; focused patient data reports and summaries; documentation templates; diagnostic support, and contextually relevant reference information,” these systems are not likely to be used unless the False Positive Rate is significantly reduced based on real clinical experience.

Only through machine learning, prescriptive and predictive analytics can the sensitivity of the systems be improved. Translational research has been used to apply new learnings from retrospective database research. The CDS Consortium, at the Vanderbilt has identified “knowledge translation and specification” as an important research objectives. In addition, the Consortium for Healthcare Informatics Research, a VA-based research program located at the University of Utah is also advancing many of the methods required to conduct better predictive and prescriptive analytics.

In the meantime, real-time alerts can help providers avoid mistakes and improve quality by focusing on a few set of prioritized reminders and notifications related to Performance Indicators which have been studied extensively by AHRQ, JCAHO and CMS, amongst others. Core Measures and Patient Safety Indicators are 2 general domains which are important to notify providers of relevant information.

Blueprint Accelerator Boosts Hiteks

Hiteks entered the Blueprint Accelerator Program in July 2014, from which it received a small financial investment but a large emotional investment. What I mean is that the Blueprint Fund and its Management, a group of young Ivy-league health care entrepreneurs, shook up Hiteks’ approach to sales and revenue-generation. Their goal was to show the founding members of a start-up organization how to focus on a repeatable sales methodology which would validate (or not) the current business model.

Up until Blueprint, Hiteks had been engaged by health care organizations interested in better accessing either their own data or real-world data that Hiteks had the right to de-identify and share. Clinical NLP technology was in its early phases, most people thinking that its true value was in retrospective analysis of Big Data to produce population-level insight into quality, better-disease understanding, or to analyze risk. Although these have certainly proven to be important areas of application of the technology, they all have a limited (and competitive) nature to them since they don’t impact clinical care or workflow.

What we found by talking endlessly to all of the Blueprint alumni and network is that there was a muted interest level when it came to retrospective analysis of data. Not that it wouldn’t be helpful, but a software company needs to produce code to conduct repeatable processes, not one-off questions and poorly defined hypothesis-driven search for answers. Most of the NLP companies that Hiteks compared its technology to at the time fell into the trap of designing their systems to facilitate such retrospective analytics. The Blueprint management urged against any technology marketing and sales that couldn’t be repeated 1000 times by the same application and where demand was greatest.

That’s when Hiteks realized it had to apply its technological know-how to the real-time decision-making of the clinician at the point of care. This was the only step in the health care delivery process which allowed for the validation of data points to become part of the medical record. It would have to be fast enough for clinicians to quickly make a decision on the content of the NLP output so that their workflow would not be hindered. It would have to be integrated into their existing documentation system, the EHR, so that they wouldn’t have to use yet another system to give them advice.

Once the real focus of Hiteks was realized and agreed upon by its founders, communicating the value of the technology and the company was the other area that was developed and shaped with the help of Blueprint. Once we got the email lists of prospective leads organized from multiple sources, we sent out blast emails which got the 3% traction/response that we were told to expect. This meant that we found the early adopters of our solutions, and we could focus on selling to them the value proposition we created. This helped us get our first 3 health system clients for a total of 50 hospitals and affiliated clinics signed up to use our software. The rest is history…


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