New York, NY, May 29, 2018 – Hiteks Solutions Inc. and Rush University Medical Center today announced that they have implemented CAPD360 Insight For NoteReader CDI in Rush’s production Epic environment across their hospitals. Hiteks collaborated with Rush in 2017 with the implementation of Hiteks’ AdvocateMD Powering NoteReader to prove that they could speed the delivery of Clinical Documentation Improvement (CDI) and Quality queries directly to physicians in an automated approach that doesn’t slow doctors’ workflow and enhances efficiency of CDI and Quality functions by providing real-time, configurable queries to prioritize charts for reimbursement and quality review.
With the power of NoteReader CDI, physicians can get feedback on diagnoses which require greater documentation or on a combination of signs, symptoms, lab results, medications and vital signs which may indicate a condition that has not been mentioned by the physician. The additional timely physician feedback improves severity-adjusted quality scores, claims codes and reduces denials to improve overall care management.
In June 2017 Hiteks joined Epic’s App Orchard to provide more access to its Insight platform for physician decision support and analytics tools that can be accessed by any of Epic’s clients. Rush selected Hiteks’ Computer-Assisted Physician Documentation (CAPD) service, which includes a proprietary Search, A.I. and sub-second NLP technology that is real-time, configurable and well supported, due to its level of integration with Epic.
According to Shafiq Rab, MD, MPH, FCHIME, CIO and Senior Vice President at Rush University Medical Center, “Hiteks is able to streamline our physician workflows so that all the information required to better understand the patient’s condition as it relates to quality and CDI queries is available within 1 screen and immediately after a draft or finalized note is created. Hiteks’ participation in the App Orchard Program allows us to benefit from the work that Hiteks has done to reduce complexity of interfaces and promote further interoperability between systems so that the net benefit is derived from our physician users and patients under our care. Furthermore, we have implemented this system to ensure efficiency, not staff replacement, with the automated rules defined and controlled through configuration by our CDI and Quality experts.”
Focus on High Impact Alerts for Quality To Improve Patient Care
By enabling speedy queries with fewer false positives Hiteks and its clients have measured over 50% reduction in overall queries compared to a process involving only manually issued queries. Hiteks provides a fast and accurate analysis of the patient’s chart in milliseconds to provide immediate feedback to documenting providers. Hiteks’ proprietary Search and non-legacy technology are architected in a way that enables it to be configured for new clinical terms, note types, negation and section headings quickly and easily. In addition, Hiteks focuses its solutions on detecting incomplete documentation from a quality standpoint, ensuring that both quality care (i.e. Sepsis Surveillance) can be improved, along with revenues. Hiteks supports a fully compliant and customizable query configuration environment specific to the needs of each individual customer which bypasses typical software code change required by legacy systems.
According to Gerry Petratos, MD and CEO of Hiteks: “Working with Epic’s Development Teams and its CDI and clinical users, we have helped hospital systems achieve a high compliance with Quality and CDI related suggestions on the front-end to speed physician access to computerized suggestions. These suggestions are based on query logic controlled by the CDI and Quality staff’s expertise, and delivered through Hiteks’ modern software approach, without forcing a uniform set of rules or query language onto an organization. All physician specialties are included, including Pediatrics, OBGYN, Surgery, Emergency, as well as quality areas like Sepsis, and prioritized diagnoses like Pneumonia, Acute Renal Failure, Acute Respiratory Failure, Pediatric Asthma, Malnutrition and Obesity. Others are prioritized based on our agreement with the CDI/HIM and Quality staff to either go straight to the documenting physician without disrupting the physician workflow, or in silent mode go to the CDI staff first to review. Finally, the information that Hiteks returns to the physician and the physician responses can be tracked to measure the CDI and coding impact, usage statistics and workflow metrics. We plan to implement CAPD360 Insight For NoteReader CDI at an additional 13 hospitals in June along with ambulatory settings over the summer, followed by a steady growth of users for the rest of 2018.”
About Rush University Medical Center
Rush is an academic health system whose mission is to improve the health of the patients and the diverse communities it serves with nationally recognized health care, education, research and a commitment to community partnerships. The Rush system comprises Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, the College of Health Sciences and the Graduate College.
About Hiteks
HITEKS is a leading provider of hosted and EHR-integrated Computer Assisted Physician Documentation (CAPD) solutions to enhance clinical documentation and reimbursement. Its platform enables real-time feedback to clinicians at the point of care. For more information, please visit www.hiteks.com, or Epic’s App Orchard.