Hiteks Privacy Statement
This Privacy Statement (“Statement”) describes the personal data that Hiteks collects, how we use it, and when we share it, as we interact with you, deliver our products and services, and conduct our business operations. This Statement applies to Hiteks Solutions, Inc., its affiliates and any wholly owned subsidiaries worldwide, referred to in this Statement as “Hiteks.” When we refer to Hiteks products, we mean all Hiteks products and services. For the purposes of applicable data privacy legislation, the Hiteks affiliate or subsidiary responsible for the collection and use of your personal data is either the affiliate or subsidiary with which you contract or engage, or the affiliate or subsidiary located in the country in which you reside. If you wish to confirm the identity of the responsible Hiteks affiliate, you may contact us.
What Personal Data Do We Collect?
Hiteks collects personal data when we deliver our products, conduct marketing, and run our business operations. The personal data we collect varies based upon whether the data is collected (i) through our websites or applications (“Sites”), including www.hiteks.com or (ii) through our products and services, including but not limited to our software, support services, voice recognition technology, and medical information products (“Products”).
We may collect personal data directly in the following situations:
Through our Products, we may collect personal data directly in the following situations:
Hiteks may collect personal data indirectly in certain situations, in particular:
How We Use Personal Data
General Business Operations
We use contact information to market, sell, and service Hiteks Products, subject to your consent where required by law. We allow recipients of marketing messages and collateral to opt out of receiving further communications from Hiteks at any time without detriment. We use your financial or payment information, and your contact details, to support, establish, and conduct customer relationships if you were to purchase a Hiteks Product or service. For example, your data would be necessary for the performance of our terms of service with you (including, for example, completing purchase transactions, fulfillment of an order, order confirmations, responding to requests for information about products and services, and the provision of purchased products and services). If you fail to provide the personal data we need, we may be unable to complete your transaction. We use personal data from employment applications where necessary to support our legitimate interest in processing your application and to contact you if future opportunities arise. We use personal data of individuals associated with proposed resellers, co-development partners, and distributors to conduct reference and background checks before entering into a contract and as necessary for compliance with legal obligations to which we are subject.
Data Processed Within Our Products
We use the personal data that is processed within our Products, such as medical data within medical data products, personal data processed in communications products and any personal data contained within product usage data we collect, to deliver our Products sold to Hiteks customers and for our legitimate interests and business purposes in tuning, maintaining, enhancing, and developing Products. A small percentage of medical data received by Hiteks, which may include personal data, are reviewed by human reviewers and analyzed for Hiteks’s product maintenance and improvement efforts. We never use this data, referred to as “Product Personal Data,” for marketing purposes; and we never sell or transfer your data to third parties for the third party’s own purposes.We use aggregated, non-identifying, electronic data collected from use of our Sites and Products to operate, analyze, improve, and develop our Sites and Products. This information is not used to inform decisions about specific individuals; rather, it is processed to understand how different categories of users interact with our Sites and Products so that we can consistently provide our Products.
When We Share Personal Data
We do not sell your personal information.
Hiteks does not sell your personal information. However, we may share certain personal information for a business purpose. If we share your personal data (including Product Personal Data) with affiliates, co-development partners, or with vendors acting on our behalf, we do so under binding agreements that require the third party to use and protect the personal data in accordance with the principles described in this Privacy Statement. These third parties are authorized to use your personal data only as necessary to provide services to us.
We may share Personal Data in the following situations:
We may share personal data with our affiliates, co-development partners, subsidiaries, resellers, suppliers, sub-contractors, and distributors, and with vendors acting on our and their behalf, to service our customers and perform any contract we enter with you (including, for example, with resellers who support our management of potential clients and vendors who conduct transcription in connection with our products and services). We may also share aggregated, anonymous, or non-identifiable electronic data with our affiliates, co-development partners and with vendors acting on our behalf. We may share personal data derived from Site usage (excluding Product Personal Data), with analytics and search engine providers that assist us in the improvement of our Sites, subject to the cookie section of this Privacy Statement. Our Sites may use Google Analytics. The way Google collects and processes data when delivering Google Analytics is described here: www.google.com/policies/
Control Of Your Personal Data
You can change your preferences to opt out of marketing communications at any time by emailing us at email@example.com. Alternativ
Location Of Processing and CrossBorder Transfers
While the majority of Hiteks business is in the United States, Hiteks operates in other countries. We may transfer personal data across international borders and may process personal data in jurisdictions other than the location of original collection.
We may transfer personal data that we collect to other Hiteks affiliates or other companies performing support functions on our behalf (each as described above) based in other countries including to the United States, Greece, Colombia, India or the Philippines or other countries outside the European Economic Area or your country of residence and this personal data lawfully may be stored and/or processed in such countries. Whether your personal data is processed within your country of residence or beyond, we will take steps to ensure that your data is subject to appropriate safeguards required of us under the Privacy Statement, applicable data protection laws, and appropriate legally recognized data transfer adequacy mechanisms. Personal data that is transferred outside your country of residence may be subject to lawful access by courts, law enforcement and other governmental authorities in accordance with the laws of the foreign jurisdiction.
General Data Protection Regulation (“GDPR”)
General Data Protection Regulation (“GDPR”)
Hiteks has a range of privacy and security controls across its organizations to ensure compliance with the General Data Protection Regulation (GDPR), including, but not limited to:
Whenever Hiteks transfers personal information beyond the country of origin, we will do so in accordance with applicable laws. In the context of its European operations, Hiteks may transfer Personal Data abroad to other states in the European Economic Area or to third countries. With the decision by the Court of Justice of the European Union in the Schrems II case, Hiteks has evaluated the data transfers necessary for its multinational operations. In light of Schrems II, Hiteks will ensure that importers of any Personal Data offer an adequate level of protection, whether through an adequacy decision or appropriate safeguard under Article 46. To the extent Personal Data processed by Hiteks would be transferred to a country outside the EEA not deemed to ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of Personal Data, Hiteks has in place requirements relating to such international data transfers. For example, where data is transferred: (i) between Hiteks affiliates, this is done pursuant to an agreement based on the EU’s Data Export Contractual Clauses, and (ii) to third parties, Hiteks uses standard contractual clauses designed to ensure those third parties respect the confidentiality of personal data and use it only in connection with provision of specific services and in compliance with applicable data privacy laws. The EU Standard Contractual Clauses can be viewed on the European Commission’s website here. https://ec.europa.eu/
With respect to personal data received or transferred, Hiteks and its U.S. Subsidiaries are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Storage and Security
We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. Information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using current PCI-DSS standards. If Hiteks has issued you a password, you are responsible for keeping the password confidential. If you have any questions about the security of your personal data, you can contact us for more information by emailing us at firstname.lastname@example.org. We retain personal data to the extent necessary to provide Products to our customers, employees, and prospective employees. Generally, we retain personal data for as long as you remain an active customer or user of our Sites and Services and for 3 years afterwards, or otherwise as required for our business operations or by applicable laws. Different retention of personal data may be necessary under contractual terms with the data controller for whom we provide services, for fraud prevention, to identify technical problems, or to resolve legal proceedings. We may retain non-personally identifiable aggregate information beyond this time for research purposes and to help us improve and further develop our Products. You cannot be identified from aggregate information retained or used for these purposes. Any record of a stated objection by you to receiving marketing communications will be retained by us so that we respect your wishes by not contacting you further.
If a Hiteks customer puts Hiteks CAPD or Medical Data Product technology in a customer product or service that is likely to be accessed by children, Hiteks may receive personal data from product users to provide clinical analytics advice or queries to the user. This is a function of how Hiteks’s technology works. This means that if the user is under the age of 16, Hiteks may receive personal data from children under the age of 16. It is the responsibility of the Hiteks customer to obtain any consents required under applicable law, including under the Children’s Online Privacy Protection Act and relevant data protection laws, for the collection of such personal data.
Except as described in the preceding paragraph, Hiteks does not sell services to children and does not knowingly collect personal data directly from children under the age of 16. Hiteks has adopted a policy that Hiteks will not provide hosted services to primarily child-directed websites and online services. No child under 16 should directly submit personal data to Hiteks. If you become aware that a child under the age of 16 has submitted personal data to Hiteks except as described in the preceding paragraph, please inform us by completing a Privacy Request webform and we will promptly delete the data.
You may have the right under applicable laws in certain circumstances to:
Hiteks never sells or transfers your data to third parties for the third party’s marketing purposes. You can object to receiving further marketing from Hiteks at any time without detriment.
You can also exercise the rights listed above, or write to us with any complaints, at any time by contacting us, specifying the nature of your request, at: email@example.com.
Chief Privacy Officer
Hiteks Solutions, Inc.
447 Broadway, 2nd Floor
New York, NY 10013
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority.