3 Limitations Of Current CDI Efforts

Traditionally, Clinical Documentation Improvement (CDI) has had ambitious intentions. But ultimately, it hasn’t met the standard that our patients and physicians deserve. Gigantic voids in patient data documentation and coding practices have left physicians with insufficient information to perform proper care on their patients. It’s also left coders with insufficient information to pass to billing. And finally, this ultimately results in physicians receiving inadequate compensation for their services. The doctors of the United States devote over a decade to learning to do their jobs right. That’s why it’s time that we show our appreciation. Here are the three biggest limitations of the current CDI efforts, and what Hiteks is doing to fix them.


As of now, the current standard CDI efforts leave physicians and coders with limited resources. They are unable to prioritize the encounters and sections of a patient’s medical chart because organizing resources is a complex and time consuming endeavor. Physicians have had no immediate means of knowing what supplies and resources are available to them at the point of care. Hiteks’ Real-Time CDI software automates that entire process. This way physicians will have all of the necessary resources readily available as soon as they need them.


A healthcare facility involves a lot of moving parts. With a well oiled machine, everyone would know their role, allowing optimal care and billing practices. Unfortunately, without a central database, workflow always tends to lag. Hiteks’ software takes the streamlining of workflow to new heights. It connects clinicians and their compliance with queries by minimizing the disruption of regular workflow. This way everyone remains on the same page at all times.


Healthcare professionals learn in their training the importance of thorough documentation. The only problem is that different physicians will often make conflicting analyses and offer conflicting treatments to patients. And this doesn’t just apply to doctors, but to all professionals participating in the treatment of a patient. With poor communication, health professional run the risk of misdiagnosis, improper dosage or administration of medications, and all around poor treatment of patients. Hiteks’ provides the means for all health professionals to communicate through a central platform so that nobody gets left behind on a patient’s status. Enhanced communication also allows all participants to learn from one another, ultimately leading to a more informed, skilled and faster working staff.

Hiteks has nothing but the best of intentions for healthcare providers. With the help of our software, all members of your facility have greater access to more resources while enjoying streamlined workflow and clearer communication with colleagues. To learn more about how Hiteks is raising the standard for CDI efforts, give us a call at 212-920-0929.

4 EHR Trends to Look Out For in 2017

Electronic health records systems (EHR) have advanced substantially over the last few years. More advancements are on the rise for 2017. Hospitals are continuing to upgrade their EHRs because the demands of Meaningful Use requirements (MU) and value-based care initiatives continue to grow. Hospitals will want to incorporate some of these elements into the systems they use. Physicians and nurses want EHRs that will make their lives simpler. And the newest technology can help make this happen. Hiteks Real-Time Clinically Aligned Revenue Cycle Solutions are compatible with any EHR and focus on advanced documentation improvement functionality in a suite of tools which start with the physician, then the CDI Software Specialist and Quality Improvement staff to close the loop on complete communication.

Increased cloud-computing

Healthcare is no exception to being one of the many industries that is making the switch to software applications on the cloud. It’s less expensive for facilities to implement and update EHR plugins and analytics tools on the cloud. It’s also not necessary to frequently buy new hardware when you’re using the cloud. Moreover, EHRs will become mobile-friendly. Healthcare workers need constant accessibility, and the easiest way to do this is from their mobile device. Having a smartphone or tablet in hand makes their lives much simpler when making patient rounds. They also don’t want to be inconveniently tied down to a computer throughout the day. To make this happen, many EHRs will have updated interfaces for complete mobile friendliness. This will lead to more convenience and efficiency for doctors and nurses.

MU criteria of the EHR Incentive Programs

There’s a strong force that’s continuously shaping the direction for MU criteria in the EHR Incentive Programs. The developer of these criteria is the Health Information Technology Policy Committee (HITPC). This committee advises the Office of the National Coordinator (ONC), as well as the Department of Health and Human Services (HHS). These agencies are rigorously following HITPC’s recommendations, and will likely continue to in the future. Furthermore, the third stage of the Meaningful Use program is proposed to begin in 2017. Five policy areas will be the focus of the MU criteria, some of which one of Hiteks’ Real-Time Solutions have already addressed:

• Improving care coordination: Real-Time Physician Diagnosis Optimization and Problem List Management
• Engaging patients and families in their care
• Ensuring suitable security and privacy protections for personal health information
• Improving public health: Real-Time CDI Specialist for Documentation Improvement
• Improving safety, quality, efficiency, and eliminating health disparities: Real-Time Sepsis Surveillance

Monitoring meaningful use progress

The federal government will continue to monitor adoption, certification, progress, and EHR use and misuse. One likely outcome is that there will be new coding guidelines in the near future. Experts also suggest there will be trends including increasing use of natural language processing and more prevalent use of telehealth (virtual appointments). Furthermore, better clinical decision support and greater use of wireless remote outpatient monitoring are likely trends to see in 2017. However, it’s important to note that there could be unforeseen health IT technology breakthroughs that could change EHRs in ways we can’t quite yet imagine.

Building trust in healthcare data exchange

The greatest opportunity for healthcare organizations in 2017 may be building trust. It’s on the list of marketing communication trends for 2017. There’s a relationship between trust, data, and value-based care. Unfortunately, studies reveal there is a continued decline in trust. And it’s time for health technology and services companies to bridge the gap. Proper health data exchange requires share-friendly policies and shared incentives. Most importantly, it also requires trust between healthcare stakeholders. Without trust, stakeholders won’t be willing to make data easily accessible, which will create numerous problems.

Electronic health records are the key to creating health information organizations and networks nationwide. So, being aware of the possible trends for 2017 can prepare healthcare workers, and patients, for a more convenient future. Hiteks Real-Time solutions are compatible with any EHR using Clinically Aligned Revenue Cycle software to improve reimbursement and quality care. Call us today and let us know how we can help tailor our Real-Time Solutions to your needs: +1 (212) 920-0929.

Is Artificial Intelligence the Future of Healthcare?

Massive advancements and ground-breaking discoveries in the artificial intelligence (A.I.) field are changing the landscape for many industries. However, and as strange as it may seem since implications are to potentially enhance health and save lives, the applications of A.I. in healthcare appear to be less common.

Apparently, the presence of high-tech in the healthcare industry seems to be limited to the equipment used in the O.R., the software in the IT department of every hospital and private practice and other gadgets for new innovative procedures.

And so, it looks like A.I applications that will be soon incorporated to the healthcare landscape are those related to patient engagement and communications. Right now, many doctors are relying on software and apps to communicate with patients, provide a higher quality of service and keep patients engaged.

[Related Topics: real-time cdi, epic notereader, notereader]

The creation of online patient portals boosts patient involvement and allows caretakers and patients to benefit from the information available on these easily accessible sites, whilst allowing physicians to establish thought leadership in patient discussions, as well as spotting possible health issues during the screening process.

Other tools gaining popularity amongst physicians are mobile apps. Both doctors and patients seem to be captivated by these user friendly apps that are in everyone’s pockets and allow both parties to benefit from many different functionalities from the palm of their hand. From booking doctor appointments to renewing prescriptions, there are apps helping increase patient engagement and improving communications with qualified physicians. However, few, if any, of these apps are leveraging A.I.

But with the rise of A.I. and machine learning in other industries it seems like the A.I. players of the healthcare industry are losing the race. In spite of tools like our Real-Time CDI software, the incorporation of A.I. in healthcare software and heavy-weight machine learning is developing at a slower pace compared to other industries. However, things will change sooner than later now that adoption of some research-based support tools (i.e. IBM Watson) are stepping into the A.I. health-tech race.

A.I. powered research protocols and new programs for oncologists might help win the battle against cancer in the near future. Additionally, a new generation of “cognitive assistant” with analytical reasoning capabilities and a wide range of clinical knowledge will be the answer to increase productivity and efficiency since repetitive work will be taken care of by these new technologies.

Also, the increasing usage of chat bots will help keep patients engaged and improve doctor-patient communications, making the most of online consultation and remote treatments.

As providers of real-time solutions for the healthcare industry we look forward to the development of better A.I. powered tools that can benefit health care professionals on every level. Hiteks´ Real-Time Communications for providers is a perfect example of how Hiteks will contribute to the A.I. field. To learn more about Hiteks and the solutions we offer, please call us at +1-212-920-0929

Hiteks – To Continuously Exceed Customer Expectations in 2017!

As 2016 begins to wind down, Hiteks reflects on what´s been a great year. Whether you remember 2016 for the political decisions, sporting achievements, or, the passing of your favorite celebrities, it is safe to say that we can all look back at a very interesting year.

Hiteks is determined to continue exceeding our clients’ expectations in 2017.

We take our clients’ needs and wants very seriously and that does not just mean answering your questions in a timely manner – that of course we do! We have an in-house, expert team, who are committed to providing you with the following services as standard:

  • Interactive and hands-on training with our expert staff
  • Continuous education concerning existing products as well as new releases and industry “hot topics” in Clinically Aligned Revenue Cycle such as:
    • Risk Adjustment through HCC Coding
    • ICD-10 Modifiers through a Diagnosis Calculator
    • CDI worklist for the CDI Specialist
    • Sepsis Surveillance for Quality Improvement and CDI
  • CDI process tips as well as tricks and practices of the industry
  • The helping-hand that you may need, with encouragement, support and an occasional surprise

“I do not have as much time as I would like. Is it possible to do much more, even with limited time and staff?”

If you are continuously asking yourself this question, then Hiteks Clinically Aligned Revenue Cycle Solutions are for you!

The entire industry of CDI is changing, growing and expanding. CDI teams are exploring new techniques beyond MS-DRG to include severity of illness, risk of mortality, mortality reviews, clinical validation, and outpatient reviews. They also want to expand beyond Medicare to review Medicaid, commercial and all other payers.

“I know that I cannot review all payers, for all the areas of review, every day because I don´t have enough staff members! Or do I…?”

Information in your EMR, labs, documentation, and other clinical data can help determine which cases are more likely to present with a documentation improvement opportunity and should be reviewed first with limited time. With Hiteks your team receives automatic, prioritized lists of cases for review based on the critical data you already own.

Hiteks is built to combine leading edge technology with extensive clinical and healthcare administrative experience. Its founding partners have had experience in developing and managing state of the art healthcare enterprise software as well as providing sophisticated analytic components.  These complementary skills and viewpoints have enabled the Hiteks team to address the most important problems that healthcare systems deal with today.

Contact Hiteks today at (212) 920 0929 and find out more about their notereader, CDI, and sepsis surveillance solutions.

Hiteks’ CDI And HCC Risk Adjustment Improvement Software

What Is CDI Software And Why Does It Matter?

CDI stands for Clinical Documentation Improvement. CDI software is what physicians use to ensure that they never miss or forget important information when examining a patient. It also makes it easier to code the information before sending it to the billing department. Over the years, physicians have noticed a recurring issue with data in hospitals. Each time healthcare professionals document information incorrectly, they run the risk of receiving inaccurate reimbursement. In general, the final number is usually far lower than what it should be.

What Is HCC Risk Adjustment Software And Why Does It Matter?

HCC stands for Hierarchical Condition Category. This is the coding process that physicians use to document all of the important details of patient care. Coders then pass this to the billing department. They then interpret the codes and determine the final amount owed to the physician/provider. Reimbursement and billing is an extremely important factor in healthcare. Especially in recent years with new health insurance policies.

Today’s coding system dates back to 1997. The Centers for Medicare and Medicaid Services (CMS) mandated it as a means of improving documentation. Their goal was to keep a closer eye on exactly how much healthcare professionals should be making for their services. But the coding system grew to be incomprehensibly extensive and complex. It got to the point that doctors began to commit silly errors during the documentation process.

A Step By Step Explanation On How Hiteks Is Fixing An Important Problem In Healthcare

Hiteks’ CMI and HCC Risk Adjustment software fills the void that has prevented physicians from receiving proper reimbursement for far too long. That’s because Hiteks’ software allows for better clinical documentation, which studies show leads to a higher Risk Adjustment Factor (RAF) and Case Mix Index (CMI) score. Higher RAF and CMI scores lead to positive adjustment of capitation payments to a plan. And then finally, this leads to higher monetary rewards to the plan’s providers. We have correlated HCC capture with higher CMI, which is why we are certain that our software will make your healthcare facility function more cohesively with fewer silly error. In other words, Hiteks is making sure no one ever misses a step that could result in the improper billing of patients.

Hiteks Real-Time Solutions is a New York City based CDI and HCC Risk Adjustment Improvement Software provider. We provide software for clients all throughout the country with the goal of making American hospitals better. To learn more about our packages, products and services, give us a call today at 212-920-0929.

We Can No Longer Ignore The Severity Of Sepsis

With gruelingly bad news from around the world saturating your a Facebook newsfeed saturated, it’s easy to lose sight of the issues in front of you. We grow outraged over wars halfway across the planet while forgetting about the sick people we have living in our own neighborhoods. Many do not realize that over a million people living within the United States are hospitalized every year due to sepsis. This happens despite the fact that the U.S. enjoys one of, if not the best quality healthcare in the world. Of those million unique annual hospitalizations, half of the people who suffer from sepsis do not survive. Additionally, sepsis is known to cause additional complications to the body, such as lung infections and respiratory distress, which also can result in hospitalization and possibly death.

We Can No Longer Ignore The Severity Of Sepsis

The mortality rate is far too high for the people of the United States to ignore this any longer. It’s time we step up to the plate and find a way to keep people safe from the rapid onset of sepsis and septic shock. The first step is to improve our monitoring of patients. We have a moral responsibility to get these people the proper immediate attention in cases of emergency. Patients should have the comfort of knowing that they are in good hands if they reach a healthcare facility. They should know that no matter what happens, that the doctors and nurses of their hospital will know immediately whenever there is any change in status.

It just so happens that the technology to make this possible already exists and is 100% available. There’s no waiting for the technology to arrive because it’s already here. Hiteks’ Real Time Solutions include the best sepsis surveillance software on the market. With our technologies, you will be able to respond to sepsis with greater immediacy than ever before. By choosing Hiteks, patients can feel safe and can look forward to recovery. Give your patients the confidence in your services that they deserve to have.

Hiteks also offer case mix index optimization, real-time medical scribe software, a medical diagnosis calculator, and much more, all of which is within ICD-10 compliance. The Hiteks missions is to make hospitals become more well oiled and smoother running machines than ever before. One step in making that mission a reality is making sure hospitals have the resources to monitor patients at risk of sepsis all the way down to the second.

To learn all about Hiteks’ sepsis surveillance solutions, along with the rest of their clinical documentation improvement software and to find the package that works best for you, give us a call now at 212-920-0929. Or, if you prefer, please contact us online and we will reply with all a thorough response as soon as possible.

Why CMI Software Raises Revenue For Hospitals

The Importance Of Thorough Documentation In Healthcare

The proof is here and healthcare facilities cannot afford to ignore it any longer. The business end of medicine is a factor that hospitals have a responsibility to address. If they don’t pay close attention to the cost of care, they could do miss out on essential aspects of billing. If a physician performs quality care, he or she has the right to compensation. But the only way to ensure that one is fully compensated for the services performed is if she or he is sufficiently thorough with clinical documentation practices. In today’s interconnected society, the best means of doing so is with case mix index optimization technology.

The Purpose Of CMI

The purpose of the case mix index (CMI) is to maximize reimbursement for each step of doctor to patient care. Clinical documentation improvement software provides physicians with the resources they need to never miss a step. With modern technology, doctors can directly show the nature of the care that they perform. This allows them to seek the proper returns that they deserve for performing care.

The Speed Of Our CMI Software

With the immediacy of CMI optimization software, doctors visualize the nature and severity of cases more effectively at the point of care. Equally important are the documentation specialists who can now analyze the doctors’ notes immediately after they recorded them. They can also now determine codes for doctors’ notes and assign them to fees at the point of care.

Documentation specialists can also determine whether any information is missing or poorly recorded. They can address the issue as soon as it arises. In the past, by the time a specialist would find any mistakes or omitted billing information, so much time would have already past that recovering would be painstakingly slow. Too many times have they not been able to even recover all information, which weighs heavily not only on the individual healthcare professionals involved, but also on the revenue of the facility as a whole.

Are you a healthcare professional? Do you have concerns over the way your place of work handled documentation and billing? Are you concerned about the state of your facility’s revenue? The future is bright and it’s finally here. The answer to your problems is Hitek’s Real Time Solutions. For more information on our unbeatable case mix index optimization software, give us a call ASAP at 212-920-0929.

ICD-10 Compliant Hospital Gains Millions

A hospital in Florida reportedly has successfully managed to reduce its mortality rate by nearly 50%. It made over $70 million in reimbursements within one year’s time. This is all thanks to their compliance with ICD-10. They claimed this has led to a dramatic improvement in the integrity of their medical quality management.

This was an initiative that integrated workflow-driven software for diagnosis and documentation optimization. As result of this initiative, they have started a revolution in healthcare. The next phase will be additional accuracy and speed in how patients’ clinical statuses are translated into coded data.

The hospital has reportedly just completed an expansion this month that reaches across eight separate affiliated hospitals. This underscores the speed in which the software is influencing how facilities organize workflow. In time, ICD-10 optimization software will soon become a norm throughout each of its eight affiliates.

Florida isn’t the only place where ICD-10 improvement software is transforming the medical field. It’s happening all throughout the country. Workflow is becoming more organized and functional in healthcare than ever before. Cerner is also not the only EHR to integrate this technology. Epic has been listening to its clients and working collaboratively with organizations like Hiteks to implement Real-Time Communications to provide Diagnosis and Problem-List Calculators within its documentation process. These Calculators simplify the selection of qualifiers for ICD-10. This clarifies coding and quality functions and decreases clinical complications.

About Hiteks:

Hiteks and its Real Time Communications Solutions operate out of New York City and has been open for business since 2011. Hiteks provides the very latest in software architecture and its technology stack combines a state of the art modular design with extensive validation. We support some of the highest quality health care in the world, which is why our facilities only use the very best and latest in technology. Today, the best solution is a Hiteks Real-Time Solution.

Integrated with Epic, Hiteks offers real-time software to power NoteReader and Quality programs. If Florida is reaping millions, then so will New York. Meanwhile, those who lag behind will miss out, and it will be at the expense of the satisfaction of the workers, the well-being of the patients, and the revenue of the facility. Join the movement and give us a call today at 212-920 0929. Let’s see what we can do for you!

How To Use Diagnosis Calculators The Right Way

There have always been issues with the efficiency of communication between coders and physicians. But in 2016, these complications will be a thing of the past. Especially in the field of medicine. With Hiteks’ Real-Time Communication software, health care professionals can now consolidate all of those tedious hours. No more wasting times translating doctor’s notes to codes.

This will not only allow physicians to devote more attention on patients in the short period of time they have with them. It will also increase revenue by allowing physicians to focus on the most pertinent information. Software that’s integrated into the EHR can now streamline the physician’s needs. Coders can now fully document pertinent complications at the point of patient care.

We’re not quite at the point where humans don’t have to do anything at all. There still remains a certain responsibility to our dear physicians, coders, and health care professionals. Even with modern technology, medical facilities run best when informed, competent, motivated and detail oriented individuals are in control. Here’s what it takes, on the parts of clinicians and coders in order for this Real-Time Communication software to work best.

Payer Understanding:

All professionals involved in using the technology should understand the requirements of the provider documentation. That includes sections like Patient History, Physical Exams, Assessments, and Terminology.

Patient Details:

Severity of illness, complexity and nature of projected treatment and care, and the mortality risk of said care, should all be very well documented. While the software makes it easier to record information, thorough attention to detail should still be priority.

Software Training:

Hiteks’ Real-Time Communication is customizable and remarkably easy to use. But that doesn’t change the fact that it is a new technology. That means training and management reinforcement is necessary to ensure that it’s used properly. The goal is to improve the correspondence between health professionals. Not hurt it.

In general, you want Hiteks Real-Time Communications software to make things work more smoothly. That means all parties involved still need to play their part to keep the ball rolling. With the right resources combined with the right technology, the world can be a safer place. Here’s to the future. Give Hiteks a call today at 212-920 0929.

Partners’ budget shortfall can be turned around with real-time technology

A recent article in STAT news on December 7th (https://www.beckershospitalreview.com/finance/brigham-reports-53m-shortfall-after-epic-transition.html) reported the experience of Partners’ Brigham hospital after installing the Epic EHR. Apparently this leading hospital system had a $13 million dollar shortfall, attributed to miscoding and subsequent reduced insurance reimbursement.

Hiteks helps its customers to experience the opposite, achieving increases in reimbursement after integrating Real-Time solutions into the EHR from the outset. This benefit is attributable to 2 powerful features that Hiteks provides to clinicians at the point of care in real-time. The first is concurrent document improvement for more appropriate documentation. The second is the automated selection of the correct ICD-10 code.

Why risk decreased reimbursement when you upgrade to the latest version of Epic’s EHR which has integrated NoteReader? In the 2015 version it will also include real-time clarifications for powerful Clinical Documentation Improvement. Do better than Partners in Boston, just contact Hiteks for our Real-Time solutions. At a fraction of the $13 million Partners shortfall, your system can instead benefit from more complete and higher compliance with ICD-10 term specificity while streamlining your providers’ workflow at the same time.

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